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Philip B. Crosby
11 quotes
“Quality is conformance to requirements - nothing more, nothing less.”
Philip B. Crosby (1926–2001) first seen 1979 wikiquote, CC BY-SA 4.0 source
Recorded in: Philip B. Crosby (1979), as cited in: Colin Morgan and Stephen Murgatroyd (1994), Total Quality Management In The Public Sector.
“In a true zero-defects approach, there are no unimportant items.”
Philip B. Crosby (1926–2001) first seen 1989 wikiquote, CC BY-SA 4.0 source
Recorded in: Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 9
“Improving quality requires a culture change, not just a new diet.”
Philip B. Crosby (1926–2001) first seen 1989 wikiquote, CC BY-SA 4.0 source
Recorded in: Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 47
“Change should be a friend. It should happen by plan, not by accident.”
Philip B. Crosby (1926–2001) first seen 1995 wikiquote, CC BY-SA 4.0 source
Recorded in: Philip B. Crosby (1995), Reflections on Quality.
“A rule to live by: I won't use anything I can't explain in five minutes.”
Philip B. Crosby (1926–2001) said by 2001 at the latest wikiquote, CC BY-SA 4.0 source
Recorded in: Philip B. Crosby, quoted in: Tim Oberle (2013), Process Techniques for Engineering High-Performance Materials. p. 353
“The problem of quality management is not what people don't know about it. The problem is what the think they do know.”
Philip B. Crosby (1926–2001) said by 2001 at the latest wikiquote, CC BY-SA 4.0 source
“Management has to get right in there and be active when it comes to quality.”
Philip B. Crosby (1926–2001) said by 2001 at the latest wikiquote, CC BY-SA 4.0 source
“The first erroneous assumption is that quality means goodness, or luxury, or shininess or weight. The word "quality" is used to signify the relative worth of things in such phrases as "good quality," "bad quality," and that brave new statement 'quality of life.' 'Quality of life' is a cliche because each listener assumes that the speaker means exactly what he or she, the listener, means by the phrase. It is a situation in which individuals talk dreamily about something without ever bothering to define it.”
Philip B. Crosby (1926–2001) said by 2001 at the latest wikiquote, CC BY-SA 4.0 source
“Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.”
Philip B. Crosby (1926–2001) said by 2001 at the latest wikiquote, CC BY-SA 4.0 source
“Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.”
Philip B. Crosby (1926–2001) first seen 1993 wikiquote, CC BY-SA 4.0 source
Recorded in: Cited in: Joseph C. Fields. Total Quality for Schools: A Suggestion for American Education. 1993, p. 47
“Quality is free, but no one is ever going to know it if there isn't some sort of agreed-on system of measurement. Quality has always suffered from the lack of an obvious method of measurement in spite of the fact such a method was developed by General Electric in the 1950' s as a tool for determining the need for corrective action on a specific product line.”
Philip B. Crosby (1926–2001) said by 2001 at the latest wikiquote, CC BY-SA 4.0 source