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Clayton M. Christensen

20 quotes

• “The technological changes that damage established companies are usually not radically new or difficult from a technological point of view. They do, however, have two important characteristics: First, they typically present a different package of performance attributes—ones that, at least at the outset, are not valued by existing customers. Second, the performance attributes that existing customers do value improve at such a rapid rate that the new technology can later invade those established markets.”

  Clayton M. Christensen (1952–2020) first seen 1995 wikiquote, CC BY-SA 4.0 source

  Recorded in: Clayton M. Christensen, (January 1995). "Disruptive Technologies Catching the Wave". Harvard Business Review: P 3.

• “We contest the conclusions of scholars such as Tushman and Anderson (1986), who have argued that incumbent firms are most threatened by attacking entrants when the innovation in question destroys, or does not build upon, the competence of the firm. We observe that established firms, though often at great cost, have led their industries in developing critical competence-destroying technologies, when the new technology was needed to meet existing customers’ demands.”

  Clayton M. Christensen (1952–2020) first seen 1996 wikiquote, CC BY-SA 4.0 source

  Recorded in: Clayton Christensen and Joseph L. Bower. (1996) "Customer power, strategic investment, and the failure of leading firms", Strategic Management Journal, Vol. 17(3), pp. 199 as cited in: C.G. Sandström (2010) A revised pe…

  Also quoted by: Joseph L. Bower

• “Our findings support many of the conclusions of the resource dependence theorists, who contend that a firm's scope for strategic change is strongly bounded by the interests of external entities (customers, in this study) who provide the resources the firm needs to survive.”

  Clayton M. Christensen (1952–2020) first seen 1996 wikiquote, CC BY-SA 4.0 source

  Recorded in: Clayton Christensen and Joseph L. Bower. (1996) "Customer power, strategic investment, and the failure of leading firms", Strategic Management Journal, Vol. 17(3), p. 212)

  Also quoted by: Joseph L. Bower

• “Only the general manager can mold the resources, processes, and values that affect innovation, into a coherent capability to develop and launch superior new products and services repeatedly.”

  Clayton M. Christensen (1952–2020) first seen 1999 wikiquote, CC BY-SA 4.0 source

  Recorded in: Clayton M. Christensen (1999) Innovation and the general manager. p. 2

• “It’s easier to hold to your principles 100% of the time than it is to hold to them 98% of the time.”

  Clayton M. Christensen (1952–2020) first seen 2012 wikiquote, CC BY-SA 4.0 source

  Recorded in: Intro (2012 edition)

• “Disruptive technologies typically enable new markets to emerge. There is strong evidence showing that companies entering these emerging markets early have significant first-mover advantages over later entrants.”

  Clayton M. Christensen (1952–2020) first seen 2004 wikiquote, CC BY-SA 4.0 source

  Recorded in: p. 3; cited in: Parminder Bhachu (2004), Dangerous Designs: Asian Women Fashion, the Diaspora Economies. p. 172

• “Generally, were technologically straightforward, consisting of off-the-shelf components put together in a product architecture that was often simpler than prior approaches. They offered less of what customers in established markets wanted and so could rarely be initially employed there. They offered a different package of attributes valued only in emerging markets remote from, and unimportant to, the mainstream”

  Clayton M. Christensen (1952–2020) said by 2020 at the latest wikiquote, CC BY-SA 4.0 source

• “The concept of the value network — the context within which a firm identifies and responds to customers' needs, solves problems, procures input, reacts to competitors, and strives for profit — is central to this synthesis.”

  Clayton M. Christensen (1952–2020) said by 2020 at the latest wikiquote, CC BY-SA 4.0 source

• “Adrian Slywotzky believes the Internet will overturn the inefficient push model of supplier-customer interaction. He predicts that in all sorts of markets, customers will use choiceboards—interactive, on-line systems that let people design their own products by choosing from a menu of attributes, prices, and delivery options. And he explores how the shifting role of the customer—from passive recipient to active designer—will change the way companies compete.”

  Clayton M. Christensen (1952–2020) first seen 2000 wikiquote, CC BY-SA 4.0 source

  Recorded in: Adrian J. Slywotzky, Clayton M. Christensen, Richard S. Tedlow, Nicholas G. Carr (2000) "The future of commerce." Harvard Business Review Vol 78.1. p. 39-53. (abstract)

  Also quoted by: Adrian Slywotzky

• “[There is a distinguishes between] low-end disruption which targets customers who do not need the full performance valued by customers at the high end of the market and "new-market disruption" that targets customers that could previously not be served profitably by the incumbent.”

  Clayton M. Christensen (1952–2020) first seen 2003 wikiquote, CC BY-SA 4.0 source

  Recorded in: Christensen (2003) The Innovator's Solution. p. 22-23

• “[Descriptive research provides] an accurate description or picture of the status or characteristics of a situation or phenomenon.”

  Clayton M. Christensen (1952–2020) first seen 2004 wikiquote, CC BY-SA 4.0 source

  Recorded in: Johnson & Christensen (2004) Seeing What's Next. p. 302 as cited in: L.M. DeBruhl (2006) Leave No Parent Behind. p. 9

• “I think [the Vista fiasco] will allow [Apple] to survive for a bit longer.”

  Clayton M. Christensen (1952–2020) first seen 2006 wikiquote, CC BY-SA 4.0 source

  Recorded in: Rebutting Clayton Christensen on Apple's 'Troubled' Future in Seeking Alpha (11 January 2006)

• “[T]he prediction of [my disruption] theory would be that Apple won't succeed with the iPhone. They've launched an innovation that the existing players in the industry are heavily motivated to beat: It's not [truly] disruptive. History speaks pretty loudly on that, that the probability of success is going to be limited.”

  Clayton M. Christensen (1952–2020) first seen 2007 wikiquote, CC BY-SA 4.0 source

  Recorded in: Clayton Christensen's Innovator's Dilemma says iPhone will fail" in Jeremy's Blog (28 June 2007)

• “Low-end disruption occurs when the rate at which products improve exceeds the rate at which customers can adopt the new performance.”

  Clayton M. Christensen (1952–2020) first seen 2009 wikiquote, CC BY-SA 4.0 source

  Recorded in: Christensen cited in: Philip Kotler, (2009) Chaotics: The Business of Managing and Marketing in the Age of Turbulence. p. 23

• “Management is the most noble of professions if it’s practiced well. No other occupation offers as many ways to help others learn and grow, take responsibility and be recognized for achievement, and contribute to the success of a team”

  Clayton M. Christensen (1952–2020) first seen 2011 wikiquote, CC BY-SA 4.0 source

  Recorded in: Christensen (2011) in: Harvard Business Review (2011) HBR's 10 Must Reads on Managing Yourself. p. 4

• “Generally, you can be humble only if you feel really good about yourself — and you want to help those around you feel really good about themselves.”

  Clayton M. Christensen (1952–2020) first seen 2011 wikiquote, CC BY-SA 4.0 source

  Recorded in: Christensen (2011) in: Harvard Business Review (2011) HBR's 10 Must Reads on Managing Yourself. p. 12

• “The transition from proprietary architecture to open modular architecture just happens over and over again. It happened in the personal computer. Although it didn’t kill Apple’s computer business, it relegated Apple to the status of a minor player. … You also see modularity organized around the Android operating system that is growing much faster than the iPhone. So I worry that modularity will do its work on Apple.”

  Clayton M. Christensen (1952–2020) first seen 2012 wikiquote, CC BY-SA 4.0 source

  Recorded in: Why Clayton Christensen Worries About Apple" in Forbes (7 May 2012)

• “So the people using the Android operating system are now Motorola, Samsung, LG. And they are killing Apple: now, Android accounts for about 80 percent of the market.”

  Clayton M. Christensen (1952–2020) first seen 2014 wikiquote, CC BY-SA 4.0 source

  Recorded in: Disruptive Genius" in Harvard Magazine (July-August 2014)

• “All of the points that [Professor Lepore] raised were not just wrong, but they were lies. Ours is the only theory in business that actually has been tested in the marketplace over and over again. ... And for her to take that on, to take me on and the theory on – I don't know where the meanness came from.”

  Clayton M. Christensen (1952–2020) first seen 2014 wikiquote, CC BY-SA 4.0 source

  Recorded in: Harvard Management Legend Clay Christensen Defends His 'Disruption' Theory, Explains The Only Way Apple Can Win" in BusinessInsider (28 October 2014)

• “During the early stages of an industry, when the functionality and reliability of a product isn't yet adequate to meet customer's needs, a proprietary solution is almost always the right solution -- because it allows you to knit all the pieces together in an optimized way. But once the technology matures and becomes good enough, industry standards emerge. That leads to the standardization of interfaces, which lets companies specialize on pieces of the overall system, and the product becomes modular. At that point, the competitive advantage of the early leader dissipates, and the ability to make money migrates to whoever controls the performance-defining subsystem. In the modular PC world, that meant Microsoft and Intel (NASDAQ:INTC), and the same thing will happen in the iPod world as well. Apple may think the proprietary iPod is their competitive advantage, but it's temporary. In the future, what will matter will be the software inside that lets users find exactly the kind of music they want to listen to, when and where they want to, with minimal effort.”

  Clayton M. Christensen (1952–2020) first seen 2006 wikiquote, CC BY-SA 4.0 source

  Recorded in: 2006 interview in Business Week, cited in: Rebutting Clayton Christensen on Apple's 'Troubled' Future in Seeking Alpha (11 January 2006)